IMPORTANT COVID-19 UPDATE 01/04/2020 09:16

 

In line with government advice all our courses have been temporarily suspended. At the present time, we anticipate courses being able to resume on 1 July, and are putting in place a system for rebooking courses on that basis. Please see below for more information on how this may affect you.

 

CLIENTS WHO COMPLETED PART OF THEIR COURSE IN MARCH

If you completed part of your course in March, but your remaining course sessions were cancelled, please refer back to this page regularly for an update. Thank you for your patience while we await information from the DVSA and WAG regarding what measures might be put in place to support clients who are now unable to complete the course they started in March. We will keep this page updated with the latest news on this subject.

 

INFORMATION FOR ALL CLIENTS

IF YOUR CRITICAL DATE FALLS BETWEEN NOW AND 15 JULY:

Please note that your critical date has been set as part of the judicial process and cannot be amended by the Customer Care Team at IAM RoadSmart. We await information from the DVSA and WAG regarding what measures might be put in place to support clients who are now unable to complete the course before their critical date. On the 31st of March, we made the decision to refund all course fees paid by clients who are due to expire before the 15th of July. You will receive your refund onto the card you paid with in the next 3-5 working days. We will keep this page updated with the latest news on this subject.

IF YOUR CRITICAL DATE FALLS AFTER 15 JULY:

Over the coming weeks we will invite you via text to contact our Customer Care Team in order to discuss your booking options. Clients will be contacted in the order of their critical dates, starting with the soonest, to ensure that we can accommodate as many clients as possible.

 

CONTACTING US

We ask that you do not contact our office to rebook until you have received your invitation to do so. This will help us to manage our call volumes during this challenging time, and therefore to provide you with the swiftest possible service.

We understand this is a very stressful time; please rest assured that our priority is to ensure that we help as many clients as possible to complete their course in time. Thank you for your patience.